CABLECALL 
Sales & Marketing Support


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Quality Checking

Cablecall regularly checks both the quality of its lead generation services and the presentation of the service provider to the prospect. As the quality check involves interviewing the prospect after a sales presentation it is only undertaken with the agreement of the operator.

Method
- Quality checks made only by the Directors and Supervisors of Cablecall
- Contact made with the Decision Maker with whom the appointment was set
- Decision Maker advised of the purpose of the call for agreement to proceed

Cablecall Quality Check Questioning
- Was the person who was visited the Decision Maker
- How interested was the prospect in our client’s products/services
- Was the timing of a sales visit appropriate
- Was the prospect within criteria set by our client for a sales visit
- Did the Decision Maker feel sufficiently briefed/prepared to make a purchasing decision at the meeting
- In summary what phrase would they use to describe the whole Telemarketing contact.


Salesperson Quality Check Questioning
- Did the Salesperson arrive on time
- Were they presentable and did they give a good initial impression
- Did they ask relevant questions about the Decision Maker’s business
- Did they identify precisely how our client’s products/services could benefit the business
- Was the Decision Maker comfortable with the solution/s presented
- Are they going to proceed with the purchase - if not, Why?
- In summary what phrase would they use to describe the whole sales presentation



FEEDBACK

JOBS

Written reports are prepared from each interview for both Cablecall’s use and, if required, by our client. If necessary the questions can be altered according to requirements.

For Further Information: graham@cablecall.com

Cablecall is the trading name of Emblem Marketing
Unit 1, Mullany Business Park, Golden Cross, East Sussex  BN27 3RP
Telephone: 
01825 872686
Fax:  01825 872898
Website:
www.emblem-marketing.co.uk

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