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CABLECALL |
COMPANY PROFILE INFRASTRUCTURE KEY TEAM MEMBERS 2001/2002 CLIENTS SERVICES INTERNET |
Procedure - Outbound Marketing/Sales Generate interest in the client’s products/services - Small/Medium Sized Business = price comparison - Major/National Sized Business = reliability, service, facilities, choice Incorporate key sales points into conversation Answer objections to taking service Persuade to meet a sales representative Make qualified appointment identifying: - name and position of contact - date, time and place of meeting - existing details - areas of interest in client’s products/services Manage the diaries of sales team members either directly through the internet or Fax on a daily or more frequent basis the appointment details Confirm meetings 24 hours in advance Reschedule meetings when requested |
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Where the
call operators undertake contract completion: - full details of customer and service required entered on contract - contract despatched for signature with personalised covering letter - if contract not returned within seven days enquiry call made - if contract not returned with 14 days final enquiry call made - on receipt of correctly completed contract all copies sent to client |
| Procedure
- Inbound Marketing/Sales Provide sufficient staffed positions to allow pick up of calls within three rings Utilise ACD’s CLI facility to match callers to database records Alternatively utilise contract no., account no. or other reference to identify caller Then call operator will follow same procedure as for an outbound call. |
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For Further Information: graham@cablecall.com Cablecall is the
trading name of Emblem Marketing |
